What Do The Jira Sync Messages Mean?
Sync Status of Active Jira Connection
Jira Integration Settings screen
When opening the Jira Integration Settings screen, the sync status of the current active connection will be displayed on a banner at the top of the screen.
| Banner Message | Sync Status |
|---|---|
| Synchronization Status: OK. View details. | qTest can connect to Jira. All Jira issues have been synced to qTest or there are some Jira issues pending in less than 10 minutes (e.g., a Jira issue was updated in Jira five minutes ago, but it has not been synced successfully to qTest) |
| Synchronization Status: Poor. View details. | qTest can connect to Jira, but there are some Jira issues pending from 10 to 30 minutes (e.g., a Jira issue was updated in Jira 20 minutes ago, but it has not been synced successfully to qTest) |
| Synchronization Status: Bad. View details. |
qTest cannot connect to Jira, or there are some Jira issues pending more than 30 minutes (e.g., a Jira issue was updated 40 minutes ago in Jira but it has not been synced successfully to qTest) |
Requirements tab
When opening the Requirements tab, the following sync statuses will appear as banners at the top of the screen.
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Your Integration Data is currently in synchronization.
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Some of your Integration Data is currently out of synchronization. Please contact your Project Administrator.
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Some of your Integration Data is currently out of synchronization for more than 30 minutes. Please contact your Project Administrator.
Defect Summary section on Test Execution tab
When opening the Defect Summary section in Test Execution tab, the following sync statuses will appear as banners at the top of the screen.
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Your Integration Data is currently in synchronization.
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Some of your Integration Data is currently out of synchronization. Please contact your Project Administrator.
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Some of your Integration Data is currently out of synchronization for more than 30 minutes. Please contact your Project Administrator.
