Installation Troubleshooting

Diagnosis: There is an issue with Windows during the installation.

Solution:

1. Run AnalyticsConfigurator stopservice

2. Run AnalyticsConfigurator startservice

Diagnosis: The Windows Task Manager interrupted the Tricentis Analytics installation.

Solution: Do not open Windows Task Manager during installation.

You receive one of the following installation error messages:

• Install failed -cache error

• Install failed -shared folder not generated error

• Install succeeded - Tricentis not accessible from external client machines

• Install succeeded - seeing password error from Qlik postres in the Windows Event Viewer log

• Install failed- Clean TEMP Package Data

Diagnosis: The %TEMP% folder and Package Data needs to be cleaned

Solution: Remove files inside these folders on the Windows System as:

• Clean the %TEMP% folder

• Clear the %PROGRAMDATA%/Package Cache

Diagnosis: The ping timeout is reached. The Qlik services don't start.

Solution: Move the actions to Qlik out of installation material. These actions would be run after installed. Tricentis Analytics would start all Qlik services before sending the API.

Diagnosis: Qlik is uninstalled due to files needing cleaning

Solution: Do this manually:

1. Clean TEMP folder and Package Caches

2. Search the registry and delete the above items

Diagnosis: Some files are still left that were not removed, especially Qlik installation, files, registry entries, and temp files.

Solution: Do this manually:

1. Clean %TEMP% folder and Package Caches

2. Search the registry and delete the above items

Diagnosis: There is a database connection issue

Solution: Check if the reload tasks succeeded and whether Qlik has created "*.qvd" files in the shared folder location under ..\QVDFiles.

Diagnosis: This message can display when you load the application right after installation. Typically this message indicates that the data is still loading.

Solution:

Wait for the data load to be complete.

OR

Load data manually before accessing the application.

Diagnosis: After installation is completed, the system will automatically run the AnalyticsConfigurator.exe in cmd. This event will run all of the Qlik services. Because some services require a few minutes to start, the system will keep pinging Qlik Service, resulting in a list of ping failed and time out messages.

Solution: This message indicates normal behavior. No action is needed if this message displays.