Deactivate licenses
If you have activated on-premises licenses by mistake or if you want to re-allocate your licenses, you can deactivate them. This is true for both online activations and offline activations.
Before you start
Make sure you have the Activation IDs of the respective license package.
If you're deactivating licenses from an offline license server, you still need at least one machine with internet access to upload and download files from the Tricentis Support Hub.
Also, keep in mind that while Tosca frees up deactivated licenses immediately, Tricentis Support Hub may take up to three hours to update.
Deactivate licenses on an online license server
How you deactivate on an online license server depends on your version of Tosca:
You use Tosca 2023.2 or later
To deactivate your licenses, follow these steps:
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Open Tosca and go to Project->License.
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In the Setup tab, select Activate licenses.
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Select the License Server checkbox, then select OK.
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Enter the Activation ID and specify how many licenses you want to keep. For example, if you have activated 20 licenses and you want to deactivate 15, enter 5.
To deactivate all licenses of a particular license package, enter 0.
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Select Activate licenses.
You use Tosca 2023.1 or older
To deactivate your licenses, follow these steps:
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Open Tosca and go to Project->License.
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In the Activate tab, select Activate.
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Select the License Server checkbox, then select OK.
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Enter the Activation ID and specify how many licenses you want to keep. For example, if you have activated 20 licenses and you want to deactivate 15, enter 5.
To deactivate all licenses of a particular license package, enter 0.
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Select Activate licenses.
Deactivate licenses on an offline license server
How you deactivate on an offline license server depends on your version of Tosca:
You use Tosca 2023.2 or later
To deactivate your licenses, follow these steps:
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Open Tosca and go to Project->License.
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In the Setup tab, select Activate licenses.
-
Select the License Server checkbox, then select OK.
-
Enter the Activation ID and specify how many licenses you want to keep. For example, if you have activated 20 licenses and you want to deactivate 15, enter 5.
To deactivate all licenses of a particular license package, enter 0.
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Select Activate licenses.
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On the next screen, select OK to save your license request. Then follow instructions to save the CapabilityRequest.bin request file to your chosen directory.
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If the machine on which you perform the deactivation process doesn't have an internet connection, transfer the request file to a machine that does. You need an internet connection to generate the response file.
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Transfer this response.bin file to the machine where you perform the deactivation process.
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On the machine where you perform the deactivation process, process the response file as described in "Activate your licenses from a response file".
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Confirm the changes to the offline server. To do so, repeat steps 1 through 8.
The process is complete once you've uploaded a license request for the second time. This time, Tricentis Support Hub doesn't generate a response file.
You use Tosca 2023.1 or older
To deactivate your licenses, follow these steps:
-
Open Tosca and go to Project->License.
-
In the Activate tab, select Activate.
-
Select the License Server checkbox, then select OK.
-
Enter the Activation ID and specify how many licenses you want to keep. For example, if you have activated 20 licenses and you want to deactivate 15, enter 5.
To deactivate all licenses of a particular license package, enter 0.
-
Select Activate licenses.
-
On the next screen, select OK to save your license request. Then follow instructions to save the CapabilityRequest.bin request file to your chosen directory.
-
If the machine on which you perform the deactivation process doesn't have an internet connection, transfer the request file to a machine that does. You need an internet connection to generate the response file.
-
Transfer this response.bin file to the machine where you perform the deactivation process.
-
On the machine where you perform the deactivation process, process the response file as described in "Activate your licenses from a response file".
-
Confirm the changes to the offline server. To do so, repeat steps 1 through 8.
The process is complete once you've uploaded a license request for the second time. This time, Tricentis Support Hub doesn't generate a response file.